Returns & Exchanges

When can I request a return or exchange?

You can request a return or exchange within 7 days of receiving your order.

Before requesting a return or exchange

Please make sure:

• You contact Customer Support within 7 days of delivery.
• You provide your Order Number.
• The item is unused, unworn, and unwashed.
• The product is returned in its original condition.
• All original tags, labels, packaging, and accessories (where applicable) are included.

Items that cannot be returned or exchanged

The following items are not eligible:

• Sale or discounted items
• Promotional or complimentary items
• Used or worn products
• Washed or altered products
• Products damaged after delivery
• Products with missing or removed original labels, tags, or packaging

Product Inspection

Every returned product is inspected before approval.

If the inspection is successful:

• Your exchange will be processed.
• Store Credit will be issued where applicable.

If the inspection is unsuccessful:

• The product will be returned to you.

RAIMENT61 reserves the right to reject requests that do not meet this policy.

Size Exchange

You may exchange your item for another style if it is available.

If the new item costs more:

• Pay the price difference.
• Pay the applicable shipping charges.

If the new item costs less:

• The remaining balance will be issued as Store Credit.

If your preferred style is unavailable:

• Choose another available item, or
• Receive Store Credit equal to the product value (excluding shipping charges).

Replacement items are dispatched only after the returned product has been received and approved.

Incorrect, Damaged or Defective Products

Please contact Customer Support within 7 days if you receive:

• An incorrect item
• A damaged product
• A defective product
• The wrong size sent by RAIMENT61

Customers may be asked to share clear photographs of the product.

If your claim is approved:

• We will arrange the return process.
• RAIMENT61 will cover all applicable shipping costs.
• Your replacement will be dispatched after inspection.

If your claim is not approved:

• The original product will be returned to you.

Refund Policy

RAIMENT61 generally does not offer cash refunds.

Approved returns are issued as Store Credit.

Store Credit:

• Is issued as a coupon code.
• Covers the product value only.
• Does not include shipping charges.
• Can be used on multiple future purchases until the balance becomes zero.
• Never expires.
• Cannot be transferred to another customer.

In exceptional circumstances, RAIMENT61 may approve an alternative resolution, including a refund where deemed appropriate.

Order Cancellation

Before Dispatch

You may cancel your order by contacting Customer Support before it is dispatched.

For prepaid orders:

• Store Credit will be issued.

For Cash on Delivery [COD] orders:

• The order will simply be cancelled.

After Dispatch

Once an order has been dispatched, it cannot be cancelled. If you no longer wish to receive it, you may refuse delivery and the applicable return policy will apply.

RAIMENT61 reserves the right to refuse future Cash on Delivery orders from customers who repeatedly place fraudulent or intentionally false orders.

Need Help?

Customer Support

Email: customersupport@raiment61.com

WhatsApp: +92 327 000 7761

Phone: +92 327 000 7761

Business Hours

Monday – Friday

9:00 AM – 5:00 PM (PKT)