RAIMENT61 Privacy Policy

At RAIMENT61, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or shop with us.

1. Information We Collect

We may collect information you provide when you:

• Place an order
• Create an account, where available
• Contact Customer Support
• Subscribe to our newsletter or other communications
• Request a return or exchange
• Interact with our website

This may include:

• Name
• Email address
• Phone number
• Shipping address
• Billing information
• Order and purchase details
• Information provided during Customer Support interactions

We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser type
• Device information
• Website browsing and interaction data

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Arrange delivery
• Process returns, exchanges, cancellations, and Store Credit
• Provide Customer Support
• Respond to your questions and requests
• Communicate with you about your orders
• Improve our website and shopping experience
• Understand how customers use our website
• Prevent fraud, misuse, and unauthorized activity
• Send promotional communications, where applicable

3. Cookies & Website Usage

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember certain preferences
• Support shopping and checkout functions
• Understand how visitors use our website
• Improve website performance and user experience

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

4. Payment Information

When you make a purchase, payment information may be processed through the payment service or financial institution used for the transaction.

We use payment information only as necessary to process your order and complete the requested transaction.

5. Sharing Your Information

We may share relevant information with trusted service providers where necessary to provide our products and services.

This may include providers involved in:

• Payment processing
• Order delivery
• Website and technology services
• Customer Support
• Other services necessary to fulfill your order or operate our website

These service providers are expected to use customer information only for the purposes for which it is provided and to protect it appropriately.

We may also disclose information where required by applicable law or in response to a valid legal request.

6. Marketing Communications

If you subscribe to our newsletter or other promotional communications, we may use your contact information to send you:

• New collection updates
• Product information
• Promotions and offers
• Other RAIMENT61 communications

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting our Customer Support team.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain customer information only for as long as reasonably necessary for purposes such as:

• Processing and maintaining order records
• Providing Customer Support
• Managing returns and exchanges
• Resolving disputes
• Preventing fraud or misuse
• Maintaining business records
• Meeting applicable legal or regulatory requirements

9. Your Privacy Choices

You may contact us if you:

• Need to update or correct your personal information
• Have questions about how your information is used
• Want to unsubscribe from promotional communications
• Have a privacy-related concern

We will review and respond to reasonable requests in accordance with applicable requirements.

10. Third-Party Links

Our website may contain links to third-party websites or services. RAIMENT61 is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with your information.

11. International Customers

RAIMENT61 serves customers in Pakistan and selected international destinations. When you place an international order, relevant customer information may be shared with service providers involved in payment processing, delivery, and order fulfillment.

12. Children

Our website is intended for general shopping purposes and is not directed toward children. We do not knowingly collect personal information from children for marketing purposes.

13. Changes to This Privacy Policy

RAIMENT61 may update or amend this Privacy Policy from time to time. Any changes will be published on this page and will become effective when posted. We encourage customers to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact our Customer Support team.

Customer Support

Email: customersupport@raiment61.com

WhatsApp: +92 327 000 7761

Phone: +92 327 000 7761

Business Hours

Monday - Friday

9:00 AM - 5:00 PM (PKT)

Effective Date: August 2026

RAIMENT61 reserves the right to amend or update this Privacy Policy at any time. Any changes will be published on the official RAIMENT61 website.